Terms & conditions

MANSLEYS MUTTS

TERMS & CONDITIONS

This document outlines the Terms and Conditions between Mansleys Mutts ("the Service Provider") and the dog owner ("the Owner").

By booking services with Mansleys Mutts, the Owner agrees to the following Terms and Conditions.

1. Services

1.1 Mansleys Mutts provides professional dog walking services and related pet care services as agreed with the Owner.

1.2 Mansleys Mutts operates as an independent contractor and not as an employee of the Owner.

1.3 The Owner agrees to provide accurate and up-to-date information regarding their dog's health, behaviour, veterinary details and emergency contacts.

2. Health & Behaviour

2.1 The Owner confirms that their dog is fit and healthy to participate in walks.

2.2 The Owner agrees to inform Mansleys Mutts immediately of any illness, injury, contagious condition or behavioural changes.

2.3 Dogs displaying symptoms of infectious illness, parasites, fleas or any condition that may pose a risk to other dogs may be excluded from services until fully recovered.

2.4 The Owner must disclose any history of aggression, biting, reactivity or behavioural concerns.

2.5 Failure to disclose relevant behavioural or medical information may result in immediate termination of services.

3. Group Walks

3.1 Dogs will be assessed before being accepted onto group walks.

3.2 Mansleys Mutts reserves the right to determine whether a dog is suitable for group walks.

3.3 Dogs may be moved to solo walks or have services withdrawn if their behaviour presents a risk to themselves, other dogs, staff or members of the public.

3.4 Mansleys Mutts reserves the right to decide whether a dog may be walked on or off lead, taking into account safety, recall, environment and individual circumstances.

4. Payments

4.1 Payment is due within 7 days of invoice unless otherwise agreed.

4.2 Payment may be made by bank transfer or cash.

4.3 Any additional expenses incurred on behalf of the Owner, including emergency veterinary treatment, transport or essential purchases, must be reimbursed upon receipt of evidence of expenditure.

4.4 Late payments may incur an administration charge of 10% per month on any outstanding balance.

4.5 Mansleys Mutts reserves the right to suspend services where invoices remain unpaid.

5. Cancellations

5.1 Owners must provide a minimum of 48 hours' notice to cancel a scheduled walk.

5.2 Walks cancelled with less than 48 hours' notice will be charged 100%

5.3 If Mansleys Mutts is unable to provide a scheduled service due to illness, emergency or circumstances beyond reasonable control, every effort will be made to provide notice as soon as possible.

5.4 No charge will be made where Mansleys Mutts cancels a service.

6. Weather Conditions

6.1 Dog welfare remains the highest priority.

6.2 During periods of extreme heat, snow, ice, storms or severe weather warnings, walks may be shortened, amended, rescheduled or replaced with a welfare visit where appropriate.

6.3 The decision regarding weather-related service changes rests solely with Mansleys Mutts.

7. Veterinary Emergencies

7.1 In the event of illness, injury or emergency, Mansleys Mutts will attempt to contact the Owner immediately.

7.2 Where immediate veterinary treatment is required and the Owner cannot be contacted, the Owner authorises Mansleys Mutts to seek veterinary treatment on their behalf.

7.3 Veterinary fees and associated costs remain the responsibility of the Owner.

7.4 Mansleys Mutts may transport a dog to a veterinary practice if deemed necessary for its welfare.

8. Access to Property & Keys

8.1 Where keys, alarm codes or access instructions are provided, Mansleys Mutts will take all reasonable precautions to keep this information secure.

8.2 Keys will not be labelled with identifying information relating to the Owner's property.

8.3 The Owner is responsible for ensuring safe and reliable access to the property.

8.4 Any costs arising from incorrect information, faulty locks or inability to gain access may be chargeable.

9. Liability

9.1 Whilst every reasonable care and precaution will be taken, all dogs are walked and cared for at the Owner's risk.

9.2 Mansleys Mutts accepts no liability for injury, illness, loss, death or damage resulting from circumstances beyond reasonable control.

9.3 The Owner remains liable for any damage, injury or loss caused by their dog to third parties, property, vehicles, other animals or Mansleys Mutts staff.

9.4 Mansleys Mutts shall not be responsible for damage to property caused by a dog that has been left with access to a home, garden or outdoor area.

10. Photographs & Social Media

10.1 Photographs and videos may be taken during walks and used for business marketing, social media and promotional purposes.

10.2 Owners who do not wish their dog to appear in photographs or videos must notify Mansleys Mutts in writing.

11. Termination of Services

11.1 Mansleys Mutts reserves the right to terminate services immediately where:

A dog presents a safety risk.
False or misleading information has been provided.
Payments remain outstanding.
The Owner breaches these Terms and Conditions.
The Owner behaves in an abusive, threatening or unreasonable manner towards Mansleys Mutts.

11.2 Termination of services does not remove the Owner's responsibility for any outstanding payments.

12. Data Protection

12.1 Mansleys Mutts will store personal information securely and in accordance with UK GDPR requirements.

12.2 Information will only be used for the operation of the business, emergency situations or where required by law.

12.3 Personal information will not be shared with third parties without consent unless necessary to protect the welfare of a dog or comply with legal obligations.

13. Agreement

This document constitutes the entire agreement between Mansleys Mutts and the Owner.

By signing below, the Owner confirms that they have read, understood and agree to these Terms and Conditions and that all information supplied is accurate to the best of their knowledge.

Owner Name: ______________________________

Owner Signature: ___________________________

Date: _____________________________________

Policies & procedures

I've removed everything relating to boarding, licensing requirements, overnight stays, resident dogs and home accommodation, and rewritten it specifically for a professional dog walking service.

MANSLEYS MUTTS

Dog Walking Policies & Procedures

Training & Experience

Raised in a home with dogs and developed a strong understanding of canine care from an early age.
Owned and cared for a dog for 13 years, including training, exercise, healthcare and behavioural management.
Over four years' experience providing professional dog walking services.
Experienced working with dogs of various breeds, sizes and temperaments, including nervous, reactive and occasionally aggressive dogs.
Regularly conduct group walks and closely monitor canine body language, interactions and behaviour.
Experienced in administering flea treatments, worming tablets, eye drops and prescribed liquid medication with owner consent.
Completed a Dog Walking and Pet Sitting Diploma through New Skills Academy (November 2021).
Continue professional development through dog training and behaviour education.

Registration & Meet and Greet Process

Purpose: To ensure Mansleys Mutts can safely meet the needs of every dog and provide suitable walking services.

Procedure:

All new clients must complete a registration form before services commence.
A meet and greet will be arranged prior to the first walk.
Information collected will include:
- Veterinary details
- Emergency contact information
- Medical conditions
- Behavioural history
- Exercise requirements
- Any known fears, triggers or training requirements
Owners must inform Mansleys Mutts of any changes to their dog's health, medication or behaviour.

Puppies & Young Dogs

Dogs under one year of age will only be accepted once they have completed their vaccination course.

Walks and exercise will be tailored to the puppy's age, breed and development stage.

Puppies will be introduced gradually to group walks where appropriate and only when suitable for their age, confidence and temperament.

Group Walk Assessment

Purpose: To ensure the safety and welfare of all dogs during group walks.

Procedure:

Dogs will be assessed for suitability before joining a group walk.
Factors considered include:
- Temperament
- Recall ability
- Social skills
- Confidence levels
- Compatibility with other dogs
Dogs displaying behaviour that may place themselves, other dogs or members of the public at risk may be offered solo walks or have services withdrawn.

Transportation Procedures

Purpose: To ensure the safe transportation of dogs to and from walking locations.

Procedure:

Dogs will be transported using appropriate safety restraints, harness attachments or secure crates where required.
Vehicles will be well ventilated and maintained in a clean condition.
Fresh drinking water will be carried during transportation and walks.
Cleaning supplies will be available for any accidents.
Dogs will never be left unattended in vehicles apart from when dropping off and picking up other dogs (group walks)
Transportation times will be kept as short as reasonably possible.

Health & Welfare

Dogs must be free from contagious illnesses before attending walks.
Owners must notify Mansleys Mutts immediately if their dog becomes unwell.
Dogs displaying signs of illness may be excluded from walks until deemed fit to return.
Dogs must be regularly treated for fleas, ticks and worms.
Any injuries or health concerns observed during walks will be reported to the owner promptly.

Extreme Weather Policy

Dog welfare will always take priority.

During periods of:

Extreme heat (above 23c)
Snow and ice (below -4c)
High winds
Severe weather warnings

Walk durations, locations and activities may be altered.

Where conditions are unsafe, walks may be replaced with shorter exercise sessions, a pop in with enrichment activities or cancelled altogether.

Behaviour Management

Purpose: To maintain a safe environment for all dogs, handlers and members of the public.

Procedure:

Positive reinforcement methods will be used whenever possible.
Physical punishment or harsh handling including choke or shock collars are forbidden.
Dogs displaying aggressive or dangerous behaviour may be removed from group walks immediately.
Owners will be informed of any behavioural concerns.
Mansleys Mutts reserves the right to suspend or terminate services if a dog's behaviour presents an ongoing safety risk.

Emergency Procedures

Veterinary Emergency

In the event of illness or injury requiring urgent treatment:

The owner will be contacted immediately.
If immediate veterinary treatment is required and the owner cannot be reached, Mansleys Mutts is authorised to seek veterinary assistance on the owner's behalf.
All veterinary costs remain the responsibility of the owner.

Lost Dog Procedure

In the unlikely event that a dog becomes lost:

Immediate efforts will be made to locate the dog.
The owner will be contacted without delay.
Local authorities, microchip databases and relevant organisations will be notified where necessary.

Vehicle Breakdown

If a vehicle breaks down while transporting dogs:

Dogs will remain safely secured.
Recovery assistance will be arranged.
Owners will be updated where delays are expected.

Access to Client Properties

where owners are not at home a key or access to a key box is required.

Where keys are provided:

Keys will be securely stored.
Property addresses will not be attached to keys.
Client information will remain confidential.
Any loss of keys will be reported immediately.

Owners must ensure safe access to their property for scheduled services.

Children & Public Safety

Dogs in the care of Mansleys Mutts will never be permitted to approach children or members of the public without permission.

Interactions with children will always be closely supervised and managed appropriately.

Insurance & Professional Responsibility

Mansleys Mutts maintains appropriate business insurance for dog walking activities.

Reasonable care will always be taken to ensure the safety and wellbeing of dogs in our care.

Veterinary & Emergency Contacts

Veterinary Practice:
New Hope Vets
Dr Drew Aitken & Dr Lise Aitken
0151 459 1595

Dog Warden:
0151 556 1220

Emergency Services:
999

This document outlines the procedures and standards followed by Mansleys Mutts to ensure the safety, welfare and enjoyment of all dogs in our care during dog walking services.

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